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Preparation of Operations Manual for a Non-Profit Organisation’s Programme

The Assignment
The programme involved creating civic awareness amongst school children. The programme was run by the organization at a pan-India level. Since the Programme had been growing in size, the client intended to standardise procedures across all cities and formalise processes to facilitate better control. MaGC™ studied the existing processes of the programme and prepared an Operations Manual. The assignment focussed on designing standard formats and providing file archival and naming guidelines.

MaGC™ Approach
MaGC™ undertook process study, discussion with team members and review of existing documentation in order to prepare the Operations Manual. ‘To Be’ processes and related documentation was designed and discussed with client. MaGC™ adopted the LAMP™ methodology for documenting the processes.

The Output
The output was an Operations Manual covering the Organisation structure, Job Descriptions, Process level KPIs, Process charts with detailed procedures and Document templates.

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